This service Operation Policy (hereinafter the “Operation Policy”) contains details that users must be aware of in using any and all services provided by XDRACO.
If you can take the time to read the Operation Policy, we believe that you will be able to enjoy using our services a bit more.
Wemade Co., Ltd. (hereinafter the “Company”) promises that we will put in maximum effort so that you can experience the service in a pleasant environment.
Anything not covered in the Operation Policy is subject to the MIR4 operation policy and WEMIX PLAY Terms of Service.
1. General
1) The Operation Policy was designed to reasonably and fairly respond to the issues that could occur during the operation of any and all services provided by XDRACO, and includes the detailed rules required for Users using the service.
2) The Company can add, change, or delete details on the Operation Policy for efficient service operation. When details of the Operation Policy are added, changed, or deleted, the Company notifies this through notices.
3) The Operation Policy includes the detailed rules of XDRACO service operation that may not be included in the MIR4 terms and conditions and WEMIX PLAY terms and conditions. It is difficult to provide help for damages that occur from the Users not being aware of the details of the Operation Policy, so all users must make sure to check the Operation Policy.
4) For details that are not specified in the Operation Policy, they are processed based on the terms and conditions, relevant regulations, and through general social norms shared by the Users and the Company, or standards equivalent to this.
5) The Operation Policy is applicable to all services provided on the XDRACO website (EXD, COLLECTIBLES, HSP, DSP, MIRAGE, NFT, TOKEN, etc.,), and when necessary, the Company can provide a separate operation policy and/or service guide(PLAYBOOK) for each service, and in this case the Company will make this accessible on the service webpage. (All services inside XDRACO will hereinafter be referred to as the "Service" or the "Services")
6) Certain and all services(content) provided by XDRACO can be added, revised, and terminated due to circumstances within the company, any related statutes, or for operational purposes. If such changes are to be made, a pre-announcement notice will be posted to the MIR4 official homepage or through the XDRACO page. However, if the company is unable to notify users of such changes beforehand, for any reason, the company may post a notice after the change has been implemented.
7) This service is a service provided as an expansion to MIR game service, and the definition of each service is as follows. As can be found in clause 5 of this article, detailed information regarding the use of each service is made available in the PLAYBOOK posted on each service webpage. The XDRACO service, which uses DRACO and HYDRA as currency, can be used only via the XDRACO service, and not via the MIR4 in-game Market.
① EXD: EXD(Exchange By DRACO) is an open-market service where in-game XDRACO items can be traded.
② COLLECTIBLES: is a service through which XDRACO items with a Unique Number can be bought.
③ HSP: HSP(HYDRA STAKING PROGRAM) is a staking service through which HYDRA can be staked for other Tokens of MIR4.
④ DSP: is an auction service through which XDRACO items can be obtained with DRACO.
⑤ MIRAGE: is an NFT staking service through which important items in MIR4 can be obtained by using NFT characters.
⑥ NFT: is a market service through which MIR4 characters that have fulfilled certain conditions may be turned into NFT, and can be traded.
⑦ TOKEN: is a webpage displaying information about the DERBY for exchanging HYDRA, DRACO and EXDRA, and other Tokens of MIR4, Total Refining Cost of HYDRA, prices and market prices of the Tokens, etc.
2. User’s Rights and Duties
1) The Company attempts to provide quality service to the Users. However, in order for the Company to be able to provide quality service to the Users, we request that you abide *to* a few items as follows.
2) The Users must use their own information and follow the company’s rules when linking the account to use XDRACO’s services provided by XDRACO. When using the Service with another person’s information or false information, the Company is not able to provide any help on this, and you will be excluded from various benefits that the Company provides.
3) The Company does not acknowledge sharing, assignment, and cash transaction for items and accounts. For issues that occur from this (fraud, account stealing, etc.) you are not able to receive protection from the Company.
4) The Users are not allowed to copy, duplicate, change, translate, publish, broadcast, etc. the information gained from using the Company’s service, and are not able to provide this to other users.
5) The Users must not try to interfere with regular work of the operation team through acts including misrepresenting company employee*s* or operation personnel, mediation, hindrance, etc. When disturbing the work of the operation personnel or misrepresenting them, your service use can be limited in accordance with the Operation Policy.
6) The Users must report all in-game vulnerabilities (Bugs, Account Hacking, Illegal programs) to the MIR4 customer center when they have detected such incidents. If the issue is not reported and abused or if the issue was notified to others to abuse, the act will be considered a deliberate malicious act and a disadvantage may be put upon the User and to all related Users.
7) The Users can use the MIR4 customer center or any other communication method provided by the Company to submit enquiries related to the Service.
8) If the Users feel that they were unfairly treated or if a problem occurred during the Service use process, they can use the official channels such as customer center, or any other communication method provided by the Company etc. to enquire and request modification.
9) All services provided by XDRACO can only be used by users who have agreed to the MIR4 and WEMIX PLAY Terms of Service and Operation Policies. However, users new to the MIRAGE service must go through an additional process to agree to the MIR4 and WEMIX PLAY Terms of Service and Operation Policies, regardless of previous agreement status, and use of services in XDRACO indicate agreement of Terms of Service and Operation Policies.
3. Account Management
1) The Users are fully responsible for the accounts they are using.
2) If the User has shared their personal information or account with another person and assigned/sold it through abnormal means, the Company does not acknowledge this, and the User is not able to receive any protection for issues that occur from this (fraud, account stealing, etc.).
3) The XDRACO service is a service provided to users in regions where the MIR4 service is officially available. If users use this service in a nation or region where MIR4 service is not officially available, for issues occurring from this you are not able to receive protection from the Company, and using the service in violation of this article is regarded as waiving the Companys' responsibility for issues occurring from this.
4) If the User attempts cash/material transaction for items or accounts, service use can be restricted without warning, and the User is unable to receive help for issues caused by this.
5) The User must regularly change the password of their account to protect their information from unjust acts such as account stealing, etc.
6) Fraud often occurs due to personal negligence, and it is difficult to provide help for damages that occur from this. Therefore, the User must be be careful with transactions or moving items so that they don’t receive damages such as misrepresenting an acquaintance by creating a similar character name, or fraud by social engineering, etc.
4. Recovery Standard and Enquiry
1) If ‘goods and currency(including NFT)’, ‘item’, ‘character’, etc. are lost or information is changed due to a technical error in XDRACO service, it can be recovered within the range in which data can be confirmed.
2) However, the Company is not responsible for damages that occur from user negligence, etc. as in the following examples.
① If the User has not connected their account to a partner service such as ‘Google’, ‘Facebook’, ‘Apple’, etc. or has lost the continue code information and received damages such as account loss, etc.
② If the User has made a mistake in using, selling, or crafting an item.
③ If the User’s play environment resulted in a loss of currency / item / scores such as power / content use count, etc. (network disconnection, game crash due to lack of memory, etc.)
④ ‘Fraud’ often occurs due to personal negligence, thus when damages occur as a result of fraud
However, to prevent additional damages, an investigation can take place to restrict service use in accordance with “operation policy” for accounts where operation policy violation such as fraud, etc. are confirmed
⑤ If damages occur from cash transaction and account transaction that are not acknowledged by the Company
⑥ If the User’s game use is suspended in accordance with the terms and conditions and/or the operational policy
⑦ If a serious problem in the game resulted in the Company temporarily suspending or restricting access to part or the entire game
⑧ If the loss was intentionally caused by the User, or if there is possibility of system setting violation or abuse within the game
⑨ Other cases where the Company has no reason of imputation
3) The Company supports the recovery only if the problem is recognized to have been caused by reasons attributable to the Company.
4) Recovery request checklist
① When submitting a request regarding recovery, the User must also submit the following required information. (If the following information is not included, user information cannot be verified and the request cannot be confirmed.)
A. Wallet address:
B. The full name of the service regarding the request
C. The issue that occurred while using the service regarding the request
D. Detailed description of the issue that occurred (The circumstances under which it occurred, cause, state before the issue occurred, state after the issue occurred, current status, suggestions for resolution). However, resolution of issues will follow the process of recovery and resolution as set by the Company, and may not be resolved according to the User's wishes.
E. The name of the item, character or NFT ID regarding the issue (All relevant information)
5) Recovery request
① The User can request an appeal through the [MIR4 customer center] within the game, or the [customer support enquiry email] provided on the website. (MIR4 customer center:https://cs.mir4global.com/customer , MIRAGE support email address: mirage@wemade.com etc.)
② The request must be directly made through the account where a problem has occurred, with recovery request by another person not approved. If necessary, the Company may request information from the User to prove their identity, and if the User cannot provide the required information, the recovery request may be denied.
③ Paid items with expiration dates are recovered based on the request date.
④ The recovery request must abide by the above details, with recovery not possible if the proper process is not followed or if the deadline has passed.
⑤ For enquiries regarding all XDRACO services other than MIRAGE, please refer to the MIR4 customer center.
5. XDRACO Operation Standard and Special Policy
1) The Company performs the role required to provide the best environment in which the Users can enjoy the game service.
2) The operation team performs their given role from a neutral position, and does not interfere with disputes between users in principle. However, for acts that violate the operation policy or in cases where normal service operation is considered difficult, they can review the case from a neutral perspective and take necessary measures.
3) The employees and operation team of the Company abides by the terms and conditions and this operation policy.
4) In accordance with the Privacy Policy and similar legislation, the Company safely handles the User’s personal information. The Company, employees, and operation team of the Company do not request, modify, or disclose user personal information unless otherwise specified by this operation policy, terms and conditions, and cases defined by the Privacy Policy. However, if there is an official request from the judicial authority, it can be provided to such institutions.
5) The operation team responds to the Users’ enquiry and requests as kindly and quickly as possible. However, for details on future updates that are not openly disclosed within the game, or details that cannot be revealed because of the nature of the service, we will provide limited answers, or not provide a response at all.
6) The Company receives all forms of bug and error reports that could occur on the game service from the Users, and makes an effort to check and process this.
7) For a user or multiple users that have violated this operation policy, the operation team can apply various restriction measures as defined by the terms and conditions and operation policy.
8) If an unusual phenomenon occurs inside/outside the game service, the Company can temporarily suspend part or the entire service, and restrict access.
9) In accordance with relevant legislation, terms, and operational policy to establish a healthy game culture, to protect teenage users from harmful information, to protect user rights, and to prevent violation of rights of certain users from such acts as defamation, etc., the operation team can edit, move, or delete user posts without prior notice, and can restrict service use if deemed necessary.
10) If it is determined that there is a violation of terms or policies, or if there is equivalent infringement, the Company can perform temporary account suspension for relevant investigations.
11) For user account protection and game service stabilization, the Company can request self-verification if necessary. At this time, if self-verification is not possible, game service use is restricted.
6. Cautions to Use The Service
The XDRACO service is a service provided for users in regions where MIR4 is officially serviced. If users use this service under abnormal circumstances or using abnormal access methods in regions where MIR4 is not officially serviced, loss or problems occurring unerder these circumstances cannot be compensated or resolved. The Company provides its service in regions where official service is possible, and does not aim to publish this oservice to users or groups of users in specific regions or countries where this service cannot legally be used. Therefore, any and all users who aim to use this service via App or Web in violation of the laws of the region and coutnry they belong to, must acknowledge that all results and responsbility belongs to them, and must resolves any and all issues on their own.
If users do not agree with the operation policy of XDRACO, they must stop using this service. All responsibility occurring after using the service without agreeing to the operation policy belongs to the Users.
1) The Company can designate some of the items of the service provided as NFT/FT content targets, and has the right to change, add, or cancel designated items at any time at the Company’s discretion.
2) The User agrees that the Company does not guarantee the permanence of value or existence of the items designated as NFT/FT items.
3) The NFT/FT items owned by the User is contents that are included or linked with the Company’s service, and the User agrees that the values of NFT/FT contents can be affected through updates, service change, termination, etc. based on the Company’s operation directions.
4) All issues caused by the use of NFT/FT contents are a result of executions personally made by the User upon agreement, thus the Company is not responsible for the situation.
5) Blockchain assets characteristically have very high variability, thus the Company has no responsibility or duties related to compensation for damages occurring from value variations in the owned designated NFT/FT content items.
6) The User is entirely responsible for the management of NFT/FT content items, and the Company takes no responsibility for issues that arise from poor management.
7) Blockchain related regulations and provisions are incomplete and uncertain, and new regulations and policies could affect blockchain-based contents included in the service provided by the Company.
8) The Company does not guarantee that the existence and details of the service is eternal.
9) The Company does not guarantee legality, integrity, safety, or accuracy for all websites, platforms, etc. that can be accessed through links (not directly provided by the Company) or contents of a third party included or connected to the Company’s service.
10) The Company does not take responsibility on the deletion, loss, problems or damage with the data or information related to the Company’s service or equipment.
11) Depending on the situation, the service use could be paused due to technical or maintenance reasons, and the User agrees that the Company is not responsible for inability to use the service or loss of information, data, transaction or other information and data caused by the pause of service use. The Company is not responsible for damages to the User caused by unauthorized access to the service, infiltration of computer virus or acts by a third party.
12) The Company is not responsible for disputes between the User and a third party caused by the use of this service.
13) The Company is not responsible for direct/indirect damages caused by the device malfunction, error, information exposure due to the User or a third party’s malware, spyware, virus, or hacking.
14) The Company can modify or change the provided service as required, and does not take responsibility for any possible material/intangible direct/indirect damages.
15) Upon use of service by another company that is included or connected to the Company’s service, the User must sufficiently understand, review, and agree with the other company’s terms and conditions, and must take full responsibility for the damages and danger that could occur with using this.
16) If the User has a complaint about part of the service or the conditions of the related contract, the only and exclusive relief method for the User is to stop use of the service.
17) The Company provides its service within a technically possible range, taking into account network status per digital asset.
18) The Company provides its staking service as a staking service on the goods in MIR4. Contents regarding staking profit rate and usage will be made available on the webside. Also in this case, all responsibility is on the Users participating in the staking service, and the Company does not guarantee anything other than the staking information provided on the website.
19) The Company may apply details(such as waiting periods, etc.) on each service differently, and the Company will make this information available on each service webpage on the service website.
20) Details for each service are determined based on the terms and conditions, operation policy and network status of each service.
7. Standards for Managing Restrictions of the Service
1) The Company forbids the Users of XDRACO service from abusing system bugs, etc. or sharing such details with other users. In case of bug abuse, this is because it disturbs normal experience of the XDRACO service, and of game contents, as well as the economy system, and providing normal service.
2) Abusing system bugs is an act that goes against fairness between users, so if users are found to be abusing or sharing system bugs or problems, use of the game and any and all services provided by XDRACO can be restricted and/or terminated without prior notice, so please pay attention.
3) Acts that disturb the public peace and norms can potentially cause huge damages to other users, thus the following acts can result in service use restriction measures.
① For-profit advertisement or details deemed similar to advertisements
② Attempts related to unauthorized cash trading, account trading, trading across servers or if trying to instigate other users
③ If seriously insulting the Company, other user or a third party, or if the contents correspond to defamation and slander
④ If the contents involve instigating illegal copies or hacking
⑤ If the contents are objectively recognized to be connected to a criminal offense
⑥ If the contents violate rights such as copyright, etc. of other users or a third party
⑦ If spreading false claims or if it can cause misunderstandings for multiple users
⑧ If misrepresenting the operation team and company employees
⑨ If decoding, decompiling, disassembling or reverse engineering part or all of the software that the websites, apps, and smart contracts are composed of
⑩ If attempting to bypass all measures designed to prevent or limit access to parts of all of the websites, apps or smart contracts
⑪ If bullying or threatening company employees or those on behalf of the Company, that are involved in providing part or all of the websites, apps or smart contracts
⑫ If copying or adjusting software on the website by including Flash, PHP, HTML, JavaScript or other codes
⑬ If the User, by uploading and/or sending, (or attempting to upload or send) viruses, trojans and/or other data, or by excessive use of capitalized text, and/or spam (posting the same text repeatedly), violates the continuous usage of the service websites and/or others' usage rights, and/or edits, damages, stops, changes or disturbs the use, function, operation and/or maintenance of the websites, apps, or smart contracts
⑭ If the User systematically searchs for data and/or other contents in the websites, apps, or smart contracts and, without the Company's written permission, directly or indirectly collects, compiles, and/or creates and/or compiles databases or directories
⑮ If the User, by sending unrequested electronic mails, and/or creating user accounts via automated methods or with false information, collects the User names of users and/or electronic mail addresses, and/or using the websites, apps, or smart contracts without authorization
⑯ If the User evades, deactivates and/or interferes with security and related measures on the websites, apps or smart contracts such as measures that ban or limit the use or copying of contents, or other measures that limit the use of the websites, apps, smart contracts and/or contents
⑰ If the User interferes with, stops or causes massive disturbances on the websites, apps, smart contracts, and/or networks or services connected to the website
⑱ If it is determined that there is a violation of the above terms, or if there is equivalent infringement intended
⑲ Any and all behavior that may cause a service error or damage that the Company has not intended, via a method that is not part of the normal service provided by the Company
⑳ Any contents that violate the MIR4 Terms of Use, and/or the WEMIX Terms of Use, and/or other related laws
4) If performing fraud (all acts to gain unfair benefits in the game by tricking the other party), this is an act that causes serious damage to another user, so this can result in various restrictions based on the operation policy and punishments in accordance with relevant legislation. However, even if a user claims to have received damage or losses due to fraud, if the User has been negligent, or could have reasonably foreseen that there was a considerably high possibility of fraud, the User is deemed responsible.
8. Illegal Program Management Standard
1) Illegal program refers to programs, equipment, devices, etc. that are not provided or approved by the Company, which neutralizes the technical protection device on the game or service or was created to disturb normal operation.
2) The use of illegal programs disturbs normal service progress and interferes with fair game environments, causing damages to other innocent users.
3) The Company forbids the use, production, distribution, etc. of all illegal programs, and can pursue judicial measures depending on the seriousness of the issue.
4) If use of illegal programs is discovered or if use is suspected during the operation team’s game data investigation, the relevant account or accounts can be temporarily suspended for relevant investigations in accordance with the operational policy.
5) All damages or disadvantages that occur from using programs not provided by the Company are burdened by the User.
9. Appeal and Enquiries for Use Restriction
1) The game use restriction standards was established to protect the Users from acts that disturb game progress or public norms, and to protect the rights and interests of rule-abiding users as they enjoy "all services provided by XDRACO".
2) If the User violates the use restriction standards specified on the operational policy, they can be restricted from use of service without prior notice.
3) All currency/items, and/or unjustly earned profits, etc. gained through unjust means while violating the operation policy can be recovered or reduced in value by force.
4) If the User has been subject to restriction measures, they can make an appeal request through the following procedure.
① The User can request an appeal through the [MIR4 customer center] within the game, or the [customer support enquiry email] provided on the website. (MIR4 customer center:https://cs.mir4global.com/customer , MIRAGE support email address: mirage@wemade.com etc.)
② The appeal request must be submitted within 7 days of the use restriction being applied.
③ The appeal request is processed within 7 days of the request date.
④ For enquiries regarding all XDRACO services other than MIRAGE, please refer to the MIR4 customer center.
5) Restriction standards and notes
① Use restriction: in cases where Article 7 and Article 8 of this operation policy may be applied, the account receives a permanent use restriction, as well as use of services related to XDRACO.
② In cases where users have been found to have violated the use restriction standards during use of services within XDRACO service, use of all services related to MIR4, including XDRACO, are prohibited. However, the User may also request an appeal, with evidence that the User has not violated the use restriction standards, and a request to review aforementioned evidence, and the appeal request and enquiry must follow the procedure set by the Company.
③ XDRACO use restriction is strictly applied according to the zero tolerance rule.
④ The use restriction period and method can be changed under the operation team’s discretion.
⑤ Duplicate cases can result in aggravated use restriction.
⑥ Even if the act is not included in the types above, use can be restricted under the operation team’s objective discretion.
⑦ Anything not covered in this article is subject to the MIR4 operation policy and WEMIX PLAY operation policy.
10. Disclaimer
1. The Company does not guarantee that the existence and details of the service is eternal.
2. The Company does not guarantee legality, integrity, safety, or accuracy for all websites, platforms, etc. that can be accessed through links (not directly provided by the Company) or contents of a third party included or connected to the Company’s service.
3. The Company does not take responsibility on the deletion, loss, problems or damage with the data or information related to the Company’s service or equipment.
4. Depending on the situation, the service use could be paused due to technical or maintenance reasons, and the User agrees that the Company is not responsible for inability to use the service or loss of information, data, transaction or other information and data caused by the pause of service use. The Company is not responsible for damages to the User caused by unauthorized access to the service, infiltration of computer virus or acts by a third party.
5. The Company is not responsible for disputes between the User and a third party caused by the use of this service.
6. The Company is not responsible for direct/indirect damages caused by the device malfunction, error, information exposure due to the User or a third party’s malware, spyware, virus, or hacking.
7. The Company can modify or change the provided service as required, and does not take responsibility for any possible material/intangible direct/indirect damages.
8. Upon use of service by another company that is included or connected to the Company’s service, the User must sufficiently understand, review, and agree with the other company’s terms and conditions, and must take full responsibility for the damages and danger that could occur with using this.
9. If the User has a complaint about part of the service or the conditions of the related contract, the only and exclusive relief method for the User is to stop use of the service.