GOLF SUPER CREW Operation Policy

This game service operation policy (hereinafter "Operation Policy") has details that the user (hereinafter "user") must be aware of when using GOLF SUPER CREW services.

If users take the time to read the Operation Policy, it may enhance the enjoyment of the services provided by the company.

Wemade Co., Ltd. (hereinafter the "Company") promises to put in maximum effort so that users can receive its services within a pleasant environment.

Anything not covered in this Operation Policy is subject to the Terms of Service or Operation Policy of WEMADE and WEMIX.

Article 1. General

1) This Operation Policy was designed to reasonably and fairly respond to the issues that could occur during the operation of any and all services provided by GOLF SUPER CREW, and includes the detailed rules required by the Company operating the services, and the user using the services.

2) The Company can add, change, or delete details on the Operation Policy for efficient service operation. When details of the Operation Policy are added, changed, or deleted, the Company will notify this through notices.

3) This Operation Policy includes the detailed rules of service operations that are difficult to be included in the Terms of Service, and is a part of the Terms of Service. For damages that occur from the user not being aware of the details of this Operation Policy, it is difficult to provide help, so all users must make sure to check the Operation Policy.

4) For details that are not specified in the Operation Policy, they are processed based on the Terms of Service, relevant regulations, and through general social norms shared by the users and the Company, or standards equivalent to this.

5) The Operation Policy is applicable to all game-based services provided in the GOLF SUPER CREW game and the official homepage, and when necessary, the Company can provide a separate Operation Policy and service guide (PLAYBOOK) for each service, and in this case the Company will make this accessible on the official homepage or service homepage.

Article 2. User's Rights and Duties

1) The Company attempts to provide quality service to the users. However, in order for the Company to be able to provide quality service to the users, we request that users abide by a few items as follows.

2) Users must use their own information to link their accounts and use the game service. When using the service with another person's information or false information, the Company is not able to provide any help on this, and you will be excluded from various benefits that the Company provides.

3) The Company does not acknowledge sharing, lending, and cash transactions for items and accounts. For issues that occur from this (fraud, account stealing, etc.) users are not able to receive protection from the Company.

4) Users are not allowed to copy, duplicate, change, translate, publish, broadcast, etc. the information gained from using the Company's service, and are not able to provide this to other users.

5) Users must not try to interfere with the regular work of the operation team through acts including misrepresenting Company employees or operation personnel, mediation, hindrance, etc. When disturbing the work of the operation personnel or misrepresenting them, the service use of the user can be limited in accordance with the Operation Policy.

6) If users discover vulnerabilities in the game (bug, account stealing, illegal program), the user must report through inquiry or report notice board, etc. If the user does not report but rather abuses or shares this with another personnel, etc. this can be determined as an intentional fraudulent act and will result in restrictions.

7) Users can use customer support to submit inquiries related to the GOLF SUPER CREW service.

8) If users feel that they were unfairly treated or if a problem occurred during the service use process, they can use official channels, such as customer support, to inquire and request a modification.

9) The Company is exempt from responsibility for issues arising from the use of GOLF SUPER CREW in countries or regions not designated as the official service area. By using the service in violation of this, the user agrees to exempt the Company from any responsibility.

Article 3. Account Management

1) Users are solely responsible for all activities on the accounts they use.

2) If users share their personal information or accounts with others, or engage in abnormal methods of transfer/sale, the Company will not acknowledge it, and users will not receive protection from the Company for any issues (fraud, account theft, etc.) arising from such actions.

3) If users attempt cash/material transaction for items or accounts, service use can be restricted without warning, and the user will be unable to receive help for issues caused by this.

4) Users must regularly change the password of their accounts to protect their information from unjust acts such as account stealing.

5) Fraud cases are often a result of individual negligence, and providing assistance for damages incurred may be challenging. Therefore, the Company strongly advises users to exercise special caution during transactions or item transfers to avoid scams such as impersonation using similar character names or fraud leveraging familiarity.

Article 4. Recovery Standard and Enquiry

1) If 'currency,' 'item,' 'character,' etc., are lost or information is changed due to a technical error within the game, it can be recovered within the range in which data can be confirmed.

2) However, the Company is not responsible for damages that occur from user negligence, etc. as in the following examples.

① If the user has not connected their account to a partner service such as 'Google,' 'Facebook,' 'Apple,' etc., or has lost the continue code information and received damages, such as account loss, etc.

② If the user used, sold, or crafted an item by mistake.

③ If the user's play environment resulted in a loss of currency, item, scores, such as combat power, content use count, etc. (network disconnection, game crash due to lack of memory, etc.)

④ 'Fraud' often occurs due to personal negligence, thus when damages occur as a result of fraud (However, to prevent additional damages, an investigation can take place to restrict service use in accordance with the "Operation Policy" for accounts where Operation Policy violation such as fraud, etc. are confirmed)

⑤ If damages occurred from cash or account transactions that are not acknowledged by the Company

⑥ If the user's game use is suspended in accordance with the terms and conditions and/or the Operation Policy

⑦ If a serious problem in the game resulted in the Company temporarily suspending or restricting access to a part or the entire game

⑧ If the loss was intentionally caused by the user, or if there is possibility of system setting violation or abuse within the game

⑨ Other cases where the Company has no reason of imputation

3) The Company supports the recovery only if the problem is recognized to have been caused by reasons attributable to the Company.

4) Recovery request

① Users can request an appeal through the enquire feature customer support within the game within '7 days' of the issue occurring. However, if a user is unable to do so, the user can submit the request with the support email address designated only for GOLF SUPER CREW. (GOLF SUPER CREW support email address: golfsupercrewhelp@wemade.com)

② Requests are processed consecutively in order of time submitted, and requests submitted to customer support have first priority when being processed.

③ The request must be directly made through the account where a problem has occurred. Recovery requests submitted by another person are not acknowledged.

④ Paid items with expiration dates are recovered based on the request date.

⑤ The recovery request must abide by the above details, with recovery not being possible if the proper process is not followed or if the deadline has passed.

5) Recovery request checklist (If they apply)

① When submitting a request regarding recovery, the user must also submit the following required information. (If the following information is not included, user information cannot be verified and the request cannot be confirmed.)

A. Wallet Address:

B. The full name of the service regarding the request

C. The issue that occurred while using the service regarding the request

D. Detailed description of the issue that occurred (The circumstances under which it occurred, cause, state before the issue occurred, state after the issue occurred, current status, suggestions for resolution). However, resolution of issues will follow the process of recovery and resolution as set by the Company, and may not be resolved according to the user's wishes.

E. The name of the item, character, or NFT ID regarding the issue (All relevant information)

※ Please enter the address of the wallet type linked to the account for which you intend to raise a recovery request, among wallet types that provide integration services in the game, such as PLAY Wallet, Una Wallet, MetaMask wallet, etc.

Article 5. GOLF SUPER CREW Operation Standard and Special Policy

1) The Company performs the role required to provide the best environment in which the users can enjoy the game service.

2) The operation team performs their given role from a neutral position, and does not interfere with disputes between users in principle. However, for acts that violate the Operation Policy or in cases where normal service operation is considered difficult, they can review the case from a neutral perspective and take necessary measures.

3) The employees and operation team of the Company abides by the Terms of Service and this Operation Policy.

4) In accordance with the Privacy Policy and similar legislation, the Company safely handles the user's personal information. The Company, employees, and operation team of the Company do not request, modify, or disclose personal user information unless otherwise specified by this Operation Policy, Terms of Service, and cases defined by the Privacy Policy. However, if there is an official request from a judicial authority, it can be provided to such institutions.

5) The operation team responds to user inquiries and requests as kindly and quickly as possible. However, for details on future updates that are not openly disclosed within the game, or details that cannot be revealed because of the nature of the service, we will provide limited answers, or not provide a response at all.

6) The Company receives all forms of bug and error reports that could occur in the game service from users, and makes an effort to check and process this.

7) For a user or multiple users that have violated this Operation Policy, the operation team can apply various restriction measures as defined by the Terms of Service and Operation Policy.

8) If an unusual phenomenon occurs inside/outside the game service, the Company can temporarily suspend part or the entire service, and restrict access.

9) In accordance with relevant legislation, terms, and Operation Policy to establish a healthy game culture, protect teenage users from harmful information, and prevent the violation of rights of specific users such as defamation, etc., the operation team can edit, move, or delete user posts without prior notice, and can restrict service use if deemed necessary.

10) If it is determined that there is a violation of terms or policies, or if there is equivalent infringement, the Company can perform temporary account suspension for relevant investigations.

11) If necessary, the Company can request self-verification to protect user accounts and stabilize its game service. At this time, if self-verification is not possible, game service use will be restricted.

Article 6. Cautions to Using Blockchain Service

Blockchain service is provided for users in regions where GOLF SUPER CREW is officially serviced. If this service is used under abnormal circumstances or through abnormal access methods from regions where GOLF SUPER CREW is not officially serviced, loss or problems that occur under these circumstances cannot be compensated or resolved. The Company provides its service in regions where official service is possible and does not aim to publish this service to users or groups in specific regions or countries where this service cannot legally be used. Therefore, any users who aim to use this service via App or Web, while in violation of the laws of the region and country they belong to, must acknowledge that all outcome and responsibility belongs to them and that they must resolve any arising issues on their own.

If the user does not agree with the Operation Policy of GOLF SUPER CREW, the user must stop using this service. Any responsibility arising from the use of the service without agreeing to the Operation Policy rests solely with the user.

1) The Company can designate some of the items of the service provided as NFT/FT content targets, and has the right to change, add, or cancel designated items at any time at the Company's discretion.

2) The user agrees that the Company does not guarantee the permanence of value or existence of the items designated as NFT and FT items.

3) The NFT/FT items owned by the user are content included or linked with the Company's service, and the user agrees that the value of NFT/FT content can be affected through updates, service change, termination, etc. based on the Company's operation directions.

4) Any issues arising from the use of NFT/FT content are the direct result of the user's judgment and consent. Therefore, the Company is not responsible for the consequences of such situations.

5) Blockchain assets characteristically have very high variability, thus the Company has no responsibility or duties related to compensating damages that occur from value variations in the owned designated NFT/FT content items.

6) The user is entirely responsible for the management of NFT/FT content items, and the Company takes no responsibility for issues that arise from poor management.

7) Blockchain-related regulations and provisions are incomplete and uncertain, and new regulations and policies could affect blockchain-based content included in the service provided by the Company.

8) The Company provides its service within a technically possible range, taking into account network status per digital asset.

9) The Company may provide a staking service for the currencies in GOLF SUPER CREW. Content regarding staking profit rate and usage will be made available on the website. Also, in this case, all responsibility is on the user participating in the staking service, and the Company does not guarantee anything other than the staking information provided on the website.

10) The Company may apply details (such as waiting periods, etc.) on each service differently, and the Company will make this information available on each service webpage on the service website.

11) Details for each service are determined based on the Terms of Service, Operation Policy, Playbook and network status of each service.

12) The Company may additionally request the user's personal information according to new regulations and legislation. In these cases, if the user does not want to provide their personal information, the user may deny the request, and as a result of the denial, service use may be partly limited.

13) The Company bears no responsibility for any illegal activities such as money laundering, terrorist financing, or other unlawful acts related to the use of NFT/FT content.

Article 7. Standards for Managing Restrictions of the Service

1) The Company prohibits users from exploiting system bugs or sharing such information with other users. Exploiting bugs can disrupt game content and normal gameplay.

2) Abusing system bugs is an act that goes against fairness between users, so if users are found to be abusing or sharing system bugs or problems, use of the game and any and all services provided by GOLF SUPER CREW can be restricted and/or terminated without prior notice, so please pay attention.

3) Acts that undermine public peace and morals can cause significant harm to other users. Therefore, service usage restrictions may be applied for the following behaviors to prevent potential harm.

① For-profit advertisement or details deemed similar to advertisements

② Attempts related to unauthorized cash trading, account trading, trading across servers, or trying to instigate other users

③ If the content involves severe defamation or damage to the reputation through insult towards the Company, other users, or third parties.

④ If the content involves instigating illegal copies or hacking

⑤ If the content is objectively recognized to be associated with criminal activities

⑥ If the content violates rights such as copyright, etc. of other users or a third party

⑦ If spreading false claims or causing misunderstandings for multiple users

⑧ If misrepresenting the operation team and Company employees

⑨ If decoding, decompiling, disassembling or reverse engineering part or all of the software that the websites, apps, and smart contracts are composed of

⑩ If attempting to bypass all measures designed to prevent or limit access to parts or all of the websites, apps or smart contracts

⑪ If bullying or threatening Company employees or those on behalf of the Company, that are involved in providing part or all of the websites, apps or smart contracts

⑫ If copying or adjusting software on the website by including Flash, PHP, HTML, JavaScript or other codes

⑬ If the user violates the continuous usage of the service websites or the usage rights of others by uploading and/or sending (or attempting to upload or send) viruses, trojans, and/or other data, excessively using capitalized text, and/or spam (posting the same text repeatedly), or by editing, damaging, stopping, changing, or interfering with the use, function, operation, and/or maintenance of the websites, apps, or smart contracts

⑭ If the user systematically searches for data and/or other content in the websites, apps, or smart contracts and, without the Company's written permission, directly or indirectly collects, compiles, and/or creates and/or compiles databases or directories

⑮ If the user, by sending unrequested electronic mails, and/or creating user accounts via automated methods or with false information, collects the usernames of users and/or electronic mail addresses, and/or using the websites, apps, or smart contracts without authorization

⑯ If the user evades, deactivates, and/or interferes with security and related measures on the websites, apps, or smart contracts, such as measures that ban or limit the use or copying of contents, or other measures that limit the use of the websites, apps, smart contracts and/or content

⑰ If the user interferes with, stops, or causes massive disturbances on the websites, apps, smart contracts, and/or networks or services connected to the website

⑱ If it is determined that there is a violation of the above terms, or if there is equivalent infringement intended

⑲ Any and all behavior that may cause a service error or damage that the Company has not intended, via a method that is not part of the normal services provided by the Company

⑳ Any contents that violate the Wemade Terms of Service, the WEMIX Terms of Service, or other related laws

4) If performing fraud (all acts to gain unfair benefits in the game by tricking the other party), this is an act that causes serious damage to another user, so this can result in various restrictions based on the Operation Policy and punishments in accordance with relevant legislation.

Article 8. Naming Standard

The user can freely create or set all names used in the service such as character name, guild/union name, title, etc. However, if any of them are set as a name that disturbs others, can potentially cause social issues, or if there is a potential of them being mistaken as the operation team, the name can be changed or measures such as game use restriction, etc. based on Operation Policy (for guild/union name, restriction of use for guild/union master) could take place, so please pay attention.

1) Name/image that disturbs others

2) Name/image that includes swearing, slang, advertisement, or suggestive/obscene content

3) Name/image that discriminates race or gender

4) Name/image that includes details that belittle a specific person, location, group, or religion

5) Name/image that is determined to have intention of misrepresenting the Company, service, or person related to the original work

6) Name/image that can be recognized or misunderstood as someone who operates the service, such as 'Operator,' 'Helper,' 'GM,' etc.

7) Name/image that is determined to have been created to lure unapproved cash transaction of items and accounts or with the intention of cash transaction

8) Name/image that is sociopathic or determined to have been created to glamorize a sociopathic person or organization

9) Name/image that is deemed to have the potential to infringe on the trademarks, service marks, or copyrights of third parties

10) Name/image that is determined to have advertisement purposes for specific items or websites (including non-profit websites)

11) Name/image that is judged to have the purpose of being unidentifiable or difficult to identify by others or the operation team by using non-textual special characters or symbols.

12) Even if the above conditions do not apply, a name/image that impacts game operation or the game environment is punishable.

Article 9 Illegal Program Management Standard

1) Illegal program refers to programs, equipment, devices, etc. that are not provided or approved by the Company, which neutralize the technical protection device on the game or service, or were created to disturb normal operation.

2) The use of illegal programs can disrupt the normal progression of game services and undermine a fair gaming environment, causing harm to honest users.

3) The Company forbids the use, production, distribution, etc., of all illegal programs, and can pursue judicial measures depending on the seriousness of the issue.

4) If the use of illegal programs is detected or if the use of illegal programs is suspected during the game data investigation by the operations team, the account may be temporarily suspended for investigation in accordance with the Operation Policy.

5) Any damage or disadvantage arising from the use of programs not provided by the company is the responsibility of the user.

Article 10. Bot Farm Management Standard

1) A bot farm refers to the organized or collective use of multiple accounts for profit or engaging in any activity where illegal programs are used to unfairly obtain items or convert them into cash.

2) If abnormal game usage persists and repetitively causes harm to honest users or disrupts order within the game, the Company may, in accordance with its Operation Policy, restrict the game usage of the relevant account.

3) If the Company suspects the following forms of bot farming, it can perform temporary account suspension for relevant investigations in accordance with the Operation Policy.

① If engaging in the organized or collective use of multiple accounts for profit with the illegal use of the game

② If multiple accounts attempted to accumulate, give/transfer/trade in-game currency or use them for profit

③ If utilizing multiple accounts from the same or adjacent IP ranges to gain unfair advantages with similar patterns

④ If using multiple accounts with meaningless or similar character names in an organized manner to play the game

⑤ If creating or using illegal game-related programs not provided or approved by the company to gain unfair advantages

Article 11. Game Use Restriction Standard

1. Game Use Restriction Standard

1) The game use restriction standard was established to protect the user from acts that disturb game progress or public norms as the user enjoys "GOLF SUPER CREW."

2) If the user violates the use restriction standards specified on the Operation Policy, they can be restricted from use of service without prior notice.

3) All currency/item etc. gained through unjust means while violating the Operation Policy can be recovered or reduced by force.

4) If you have received use restriction measures, you can make an appeal request through the following procedure.

① You can request an appeal through the customer inquiry from [customer support] within the game. However, if the user cannot do so, the user can submit the request with the support email address designated only for GOLF SUPER CREW. (GOLF SUPER CREW support email address: golfsupercrewhelp@wemade.com)

② The appeal request must be submitted within 7 days of the use restriction being applied.

③ The appeal request is processed within 15 days of the request date.

5) The types of usage restrictions and their definitions are as follows.

① Permanent use restriction of game account: Use of game account and relevant services are permanently restricted.

② Use restriction: Use of all characters of the account with a punished character is restricted during the restriction period.

③ Temporary use restriction: Temporary restrictions on service usage are imposed for the investigation of violations within the account and other purposes related to service provision.

④ Forced change of character name: The character name is changed by force into a name set by the operation team.

⑤ Forced change of guild name: The guild name is changed by force into a name set by the operation team.

⑥ Forced change of title: The title is changed by force into a name set by the operation team.

⑦ IP blocking: Restricts game access or service access from specific IP ranges.

⑧ Game information adjustment: Deletes or modifies in-game items, currency, paid content, etc., associated with characters and guilds involved in violations of the terms.

"⑨ Confiscation: If violations of the terms or operational policies are deemed to significantly impact the in-game economy system or have a negative impact on game usage, the company may, at its discretion, delete or modify the quantity and nature of items and currency obtainable through the game system.

 ※ 'Confiscation' may be applied simultaneously with 'Game information adjustment,' and the severity of application may depend on the gravity of the violation. Additionally, if the total amount acquired cannot be clearly calculated, the company may determine the total amount of confiscation based on the specific case."

6) The game use restriction standards are as follows.

① The use restriction period and method can be changed at the operation team's discretion.

② Duplicate cases can result in aggravated use restriction.

③ Even if the act is not included in the types above, use can be restricted at the operation team's objective discretion.

④ If there is a record of sanction of the highest degree, the restriction goes back to the highest level or the use restriction period can be aggravated.

※ For typical cases, the usage restriction period specified in the sanction criteria table will be applied. However, in cases that deviate from the norm, the operations team may, at their discretion, send in-game warning messages or apply different sanction periods based on the severity of the case.

2. Use Restriction Standard and Notes Regarding Blockchain Content

① Use Restriction: In cases where Article 7 (Standards for Managing Restrictions of the Service), Article 9 (Illegal Program Management Standard), or Article 10 (Bot Farm Management Standard) of this Operation Policy applies, the use of the account (game and PLAY Wallet) and all services related to blockchain may be permanently restricted.

② If found engaging in prohibited activities for individual services within the blockchain service, the usage of all services, including the targeted service, will be restricted. However, in this case, users can provide evidence or request verification through an objection application, asserting that they did not engage in the prohibited activities. Objection applications and verification requests must follow the procedures specified by the Company.

③ Use restriction is strictly applied following the principle of zero tolerance.

④ The use restriction period and method can be changed at the operation team's discretion.

⑤ Duplicate violations can result in aggravated use restriction.

⑥ Even if the act is not included in the types above, use can be restricted at the operation team's objective discretion.

⑦ Anything not covered in this Article is subject to the Terms of Service or Operation Policy of WEMADE and WEMIX or related legislation.

Article 12. Clan Management Standard

1) To delegate the rights of clan leader, the clan leader must personally perform the delegation. After delegating the clan leader role, the former clan leader will become a co-leader. (Can only be delegated to a clan member that is next in position)

2) If the clan leader leaves the clan, (including instances of withdrawing their account or deleting the character) the clan leader position will be transferred to the most recently connected clan member that has the highest position.

However, if the clan leader does not connect to the game for a certain period of time (including cases where game use is restricted), the clan leader will automatically be delegated to a clan member that meets the requirements and it will follow the requirements below.

<Clan Leader Automatic Delegation Standard>

If the clan leader character is deleted or does not access the game for a certain period of time (including cases where game use is restricted in accordance with the Operation Policy), the clan member that satisfies the requirements below is automatically given the rights of clan leader and the former clan leader is will have its position changed to clan member.

① After 7 days of the clan leader not connecting to the game, the clan leadership will be automatically transferred to the first co-leader that connects to the game.

② After 14 days of the clan leader not connecting to the game, the clan leadership will be automatically transferred to the first outstanding member that connects to the game.

③ After 21 days of the clan leader not connecting to the game, the clan leadership will be automatically transferred to the first clan member that connects to the game.

3) In the event of system issues, violations of Operation Policy within the clan, or similar problems, the Company reserves the right to delegate the clan leadership at its discretion.

4) According to our policy of the deletion of dormant accounts, any dormant clans that don't have any activities for 2 months or longer in the GOLF SUPER CREW service or have all of their clan members as dormant accounts will be subject to automatic inactivation or deletion.

Article 13. Non-access Character Management Policy

1) To provide optimized service environment and for smooth game operation, the Company may delete characters or character names that satisfy the following.

① Account that does not have GOLF SUPER CREW service access record for more than 2 months or longer.

② If the level of the character satisfying ① above is level 10 or below

③ If there are no transaction records for characters that satisfy both ① and ②

2) Characters (including game information) and character names deleted in accordance with the above items cannot be recovered.

Article 14. Dormant Account Policy

1) To prevent user characters or accounts from being used for unfair purposes and to provide smooth service, the Company may delete an account/character or separately save it if it satisfies the following.

① A user account or character that has no access record for 12 months or longer

② If the purchased paid item or a paid item with usable time remaining is no longer in the user account or character under ①

2) If classified as dormant, the account can undergo notification and guidance period of 30 days before all information of the game ID or character is deleted or separately saved. During the guidance period the user may access the game and disable the dormant state.